Products and Services: Building Blocks of ITIL 4
A product is a configuration of an organization's resources designed to offer value. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve.
Products as the Foundation
Services are based on products. By configuring resources into products, organizations can tailor them to appeal to different consumer groups.
We recommend using Cert Sensei to practice scenario-based questions on this topic.
❓ Frequently Asked Questions
How does ITIL 4 define a product?
A product is a configuration of an organization's resources—such as people, information, technology, and value streams—designed to offer value to a consumer.
What is the definition of a service in ITIL 4?
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
What is the relationship between products and services in ITIL 4?
Services are built upon one or more underlying products, which organizations configure and tailor to address specific target consumer groups.