Refund Policy

All Sales are Final

At Cert Sensei, we provide immediate, irrevocable access to our premium digital content, testing environments, and proprietary exam questions upon purchase. Because our product is entirely digital and consumed instantly, all sales are considered final and non-refundable.

By completing your purchase and accessing the premium platform, you explicitly acknowledge and agree to waive any right to a refund, chargeback, or cancellation under any circumstances.

Limited Exceptions

We only review refund requests under the following strictly limited circumstances:

1. Duplicate Billing: If you are charged multiple times for the exact same subscription due to a technical processing error on our infrastructure. You must report this within 48 hours of the charge.
2. Complete Platform Failure: If Cert Sensei experiences a continuous platform-wide downtime exceeding 72 consecutive hours immediately following your initial purchase, rendering it completely impossible to access the material.

"Change of mind," "exam scheduling changes," or "I didn't pass my exam" are not valid grounds for a refund.

Account Violations

Any account bans resulting from a violation of our Terms of Service (such as account credential sharing, dumping, or scraping questions) immediately and permanently forfeit any eligibility for a refund.

We strongly encourage all prospective students to extensively utilize our free sample tier to personally ensure Cert Sensei meets their rigorous standards prior to committing to a premium purchase.