Home > Glossary > ITIL 4 Foundation > Deliver and Support (Value Chain Activity)

📖 What is Deliver and Support (Value Chain Activity)?

The value chain activity that ensures services are delivered and supported according to agreed specifications and stakeholders' expectations.

🥋 Sensei Says:

"This is the day-to-day running of the live services. Think operations and support."

📚 Certification: ITIL 4 Foundation (ITIL4-Foundation)

🔑 What are the Key Concepts of Deliver and Support (Value Chain Activity)?

▸ Manages the live delivery of services to users.
▸ Provides technical support and resolves incidents.
▸ Interacts closely with Engage for user communication and Improve for feedback.

🎯 How does Deliver and Support (Value Chain Activity) appear on the ITIL4-Foundation Exam?

Identifying the activity responsible for delivering services according to agreed specifications.

❓ Frequently Asked Questions

Is resolving an incident part of this activity?

Yes, providing support and resolving incidents is a core part of Deliver and Support.

Related Terms from ITIL 4 Foundation

Value Automation Design and Transition (Value Chain Activity) Incident Goods Service Management

📝 Related Study Guides

Study Guide 5 min read

Top ITIL 4 Foundation Study Tips for Success

The key to passing the ITIL 4 Foundation exam is combining a solid understanding of the core concepts, like the Service Value System and Four Dimensions, with consistent practice using high-quality mock exams.

Study Guide 6 min read

How to Pass ITIL 4 Foundation on Your First Try

To pass the ITIL 4 Foundation exam on your first try, you must master the ITIL vocabulary, grasp the core concepts like the Service Value Chain, and validate your knowledge through rigorous practice exams.

Deep Dive 4 min read

ITIL 4 Foundation Exam Format Explained

The ITIL 4 Foundation exam is a 60-minute, closed-book exam consisting of 40 multiple-choice questions. You need a score of 65% (26 out of 40) to pass.