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📖 What is Outcome?

A result for a stakeholder enabled by one or more outputs.

🥋 Sensei Says:

"Outcomes are what the business actually cares about (e.g., increased sales), whereas outputs are just the deliverables (e.g., a new app)."

📚 Certification: ITIL 4 Foundation (ITIL4-Foundation)

🔑 What are the Key Concepts of Outcome?

▸ Outcomes focus on the actual benefits or results achieved.
▸ Service providers help consumers achieve outcomes.

🎯 How does Outcome appear on the ITIL4-Foundation Exam?

Differentiating between an output (a tangible deliverable) and an outcome (the result of using the deliverable).

❓ Frequently Asked Questions

Is an outcome the same as an output?

No. An output is the deliverable itself, while an outcome is the result enabled by the output.

Related Terms from ITIL 4 Foundation

Integrity Optimize and Automate Availability Customer Experience (CX) Iteration Improve (Value Chain Activity)

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