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📖 What is Product?

A configuration of an organization's resources designed to offer value for a consumer.

🥋 Sensei Says:

"Products are the foundation of services. Think of them as the raw materials bundled together to form a service offering."

📚 Certification: ITIL 4 Foundation (ITIL4-Foundation)

🔑 What are the Key Concepts of Product?

▸ Products are tailored to appeal to different consumer groups.
▸ They are complex configurations of resources.

🎯 How does Product appear on the ITIL4-Foundation Exam?

Questions about what a service offering is built upon (answer: a Product).

❓ Frequently Asked Questions

Are products visible to consumers?

Not always. Consumers often only see the service offering, not the underlying product components.

Related Terms from ITIL 4 Foundation

Focus on Value Deliver and Support (Value Chain Activity) User Supplier Management Practice Design and Transition (Value Chain Activity) Continual Improvement Register (CIR)

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