📖 What is Continual Improvement Practice?
The practice of aligning an organization's practices and services with changing business needs through the ongoing improvement of products, services, and practices, or any element involved in the management of products and services.
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Sensei Says:
"Continual improvement is everyone's responsibility within the organization, not just a dedicated team!"
📚 Certification: ITIL 4 Foundation (ITIL4-Foundation)
🔑 What are the Key Concepts of Continual Improvement Practice?
- ▸ It applies to all elements of the Service Value System (SVS).
- ▸ It is supported by the ITIL Continual Improvement model.
🎯 How does Continual Improvement Practice appear on the ITIL4-Foundation Exam?
Questions testing the principle that continual improvement is the responsibility of everyone.
Identifying the practice that aligns services with changing business needs.
❓ Frequently Asked Questions
Is continual improvement only for specific IT processes?
No, it applies to all products, services, practices, and elements of the SVS.
Related Terms from ITIL 4 Foundation
Optimize and Automate
Feedback Loop
Silo Mentality
Minimum Viable Product (MVP)
Value Stream
Engage (Value Chain Activity)