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📖 What is Warranty?

Assurance that a product or service will meet agreed requirements. Warranty can be summarized as 'how the service performs'.

🥋 Sensei Says:

"Warranty means 'fit for use'. Think of the 4 A's: Availability, Capacity, Security, and Continuity."

📚 Certification: ITIL 4 Foundation (ITIL4-Foundation)

🔑 What are the Key Concepts of Warranty?

▸ Determines whether a service is 'fit for use'.
▸ Often relates to availability, capacity, security levels, and continuity.

🎯 How does Warranty appear on the ITIL4-Foundation Exam?

Questions asking which concept is about ensuring enough capacity and availability (answer: Warranty).

❓ Frequently Asked Questions

What is required for a service to deliver value?

It must have both Utility and Warranty.

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Collaborate and Promote Visibility Direct Observation Problem Management Systems Thinking Product Process

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