📖 What is Information and Technology?
One of the four dimensions of service management; it includes the information and knowledge necessary for the management of services, as well as the technologies required.
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Sensei Says:
"Always ask: What information is managed? What technology supports it? Is it compliant?"
📚 Certification: ITIL 4 Foundation (ITIL4-Foundation)
🔑 What are the Key Concepts of Information and Technology?
- ▸ Covers the technologies that support service management (e.g., workflow management, knowledge bases).
- ▸ Considers the security, compliance, and regulatory aspects of information.
- ▸ Focuses on both the technology used to deliver services and the technology used to manage them.
🎯 How does Information and Technology appear on the ITIL4-Foundation Exam?
Questions about which dimension deals with data privacy, security, or the systems used to track tickets.
❓ Frequently Asked Questions
Is this dimension just about hardware and software?
No, it strongly emphasizes the information itself—how it's stored, protected, and used.
Related Terms from ITIL 4 Foundation
Human Intervention
Utility
Process
Customer Experience (CX)
Plan (Value Chain Activity)
Sourcing Strategy