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📖 What is Human Intervention?

The involvement of human effort in a process or service, particularly where decision-making, empathy, or complex problem-solving is required.

🥋 Sensei Says:

"In ITIL 4, human intervention should be minimized for routine tasks but maximized for customer experience and complex issues."

📚 Certification: ITIL 4 Foundation (ITIL4-Foundation)

🔑 What are the Key Concepts of Human Intervention?

▸ Automate standard tasks to reduce unnecessary human intervention.
▸ Retain human intervention where qualitative judgment, empathy, or creativity is essential.

🎯 How does Human Intervention appear on the ITIL4-Foundation Exam?

Questions evaluating where to appropriately apply automation vs. manual effort.

❓ Frequently Asked Questions

When should we NOT automate?

When a process requires human empathy, complex subjective judgment, or is not yet standardized and optimized.

Related Terms from ITIL 4 Foundation

Value Streams and Processes Integrity Warranty Known Error Customer Minimum Viable Product (MVP)

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