📖 What is Risk?
A possible event that could cause harm or loss, or make it more difficult to achieve objectives. Can also be defined as uncertainty of outcome, and can be used in the context of measuring the probability of positive outcomes as well as negative outcomes.
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Sensei Says:
"Just like costs, services remove some risks from the consumer but might introduce new ones. The consumer must manage the introduced risks."
📚 Certification: ITIL 4 Foundation (ITIL4-Foundation)
🔑 What are the Key Concepts of Risk?
- ▸ Risks removed from a consumer by a service.
- ▸ Risks imposed on a consumer by a service (e.g., service failure).
🎯 How does Risk appear on the ITIL4-Foundation Exam?
Identifying who is responsible for managing the risk introduced by using a service.
❓ Frequently Asked Questions
Can risk be positive?
Yes, risk is uncertainty of outcome, which can include opportunities (positive risks).
Related Terms from ITIL 4 Foundation
Output
Design and Transition (Value Chain Activity)
Information Security Management Practice
Service Level Management
Engage (Value Chain Activity)
Information and Technology