📖 What is Partners and Suppliers?
One of the four dimensions of service management; it encompasses the relationships an organization has with other organizations that are involved in the design, development, deployment, delivery, support, and/or continual improvement of services.
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Sensei Says:
"No organization is an island. We all rely on external help to deliver value."
📚 Certification: ITIL 4 Foundation (ITIL4-Foundation)
🔑 What are the Key Concepts of Partners and Suppliers?
- ▸ Involves contracts, agreements, and relationships with third parties.
- ▸ Considers the organization's sourcing strategy.
- ▸ Levels of integration range from formal contracts to flexible partnerships.
🎯 How does Partners and Suppliers appear on the ITIL4-Foundation Exam?
Identifying the dimension that handles contracts and external vendors.
❓ Frequently Asked Questions
What is a sourcing strategy?
A plan that determines which services an organization will keep in-house versus what it will outsource to suppliers.
Related Terms from ITIL 4 Foundation
Design and Transition (Value Chain Activity)
Incident Management
Incident
Value Stream
Start Where You Are
Plan (Value Chain Activity)