📖 What is Automation?
The use of technology to perform a step or series of steps correctly and consistently with limited or no human intervention.
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Sensei Says:
"Use machines for repetitive tasks, and save human brains for complex, creative problem-solving."
📚 Certification: ITIL 4 Foundation (ITIL4-Foundation)
🔑 What are the Key Concepts of Automation?
- ▸ Reduces costs, reduces human error, and improves speed.
- ▸ Frees up human resources for more complex, value-adding activities.
- ▸ Can range from simple scripts to complex artificial intelligence.
🎯 How does Automation appear on the ITIL4-Foundation Exam?
Questions asking how to handle high-volume, low-complexity tasks.
Identifying what to do after a process has been streamlined and optimized.
❓ Frequently Asked Questions
Will automation replace all IT jobs?
No, it removes repetitive toil, allowing IT staff to focus on higher-value, strategic work.
Related Terms from ITIL 4 Foundation
User
Risk
Continuous Deployment
Sourcing Strategy
Obtain/Build (Value Chain Activity)
Contract Management