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📖 What is Problem?

A cause, or potential cause, of one or more incidents.

🥋 Sensei Says:

"An incident is the fire; the problem is the faulty wiring that caused the fire."

📚 Certification: ITIL 4 Foundation (ITIL4-Foundation)

🔑 What are the Key Concepts of Problem?

▸ Identified through trend analysis of incidents or detection of duplicate incidents.
▸ Requires investigation to find a root cause and a workaround.

🎯 How does Problem appear on the ITIL4-Foundation Exam?

Questions defining the underlying cause of multiple recurring incidents.

❓ Frequently Asked Questions

Can a problem exist without an incident?

Yes, if a potential cause is identified before it actually interrupts a service, it is still a problem.

Related Terms from ITIL 4 Foundation

Design and Transition (Value Chain Activity) Contract Management IT Asset Management (ITAM) Emergency Change Normal Change Obtain/Build (Value Chain Activity)

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