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📖 What is Customer?

The role that defines the requirements for a service and takes responsibility for the outcomes of service consumption.

🥋 Sensei Says:

"The customer calls the shots on *what* the service needs to do."

📚 Certification: ITIL 4 Foundation (ITIL4-Foundation)

🔑 What are the Key Concepts of Customer?

▸ Specifies service requirements.
▸ Accountable for whether the service achieves its intended outcomes.

🎯 How does Customer appear on the ITIL4-Foundation Exam?

Differentiating the customer from the user (e.g., the customer defines requirements, the user uses the service).

❓ Frequently Asked Questions

Can the customer and user be the same person?

Yes, a single person can define the requirements and use the service, such as a freelance graphic designer buying software.

Related Terms from ITIL 4 Foundation

Utility Value Streams and Processes Warranty Service Offering Service Actions Service Management

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