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📖 What is Normal Change?

A change that needs to be scheduled, assessed, and authorized following a process.

🥋 Sensei Says:

"Normal changes are the 'standard' way of doing things (ironically). They aren't pre-approved and aren't emergencies."

📚 Certification: ITIL 4 Foundation (ITIL4-Foundation)

🔑 What are the Key Concepts of Normal Change?

▸ Authorization depends on the risk and impact of the change.
▸ Some normal changes have low risk and rapid authorization, while others require major assessments.

🎯 How does Normal Change appear on the ITIL4-Foundation Exam?

Questions identifying the type of change that requires scheduling and formal authorization based on risk.

❓ Frequently Asked Questions

Who authorizes a normal change?

The change authority, which varies depending on the level of risk and scope of the change.

Related Terms from ITIL 4 Foundation

Relationship Management Practice Continuous Deployment Organizations and People Deliver and Support (Value Chain Activity) Think and Work Holistically Access to Resources

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