📖 What is Optimize and Automate?
The guiding principle that recommends maximizing the value of the work carried out by human and technical resources.
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Sensei Says:
"Order matters! You MUST optimize before you automate. Automating a bad process just does bad things faster."
📚 Certification: ITIL 4 Foundation (ITIL4-Foundation)
🔑 What are the Key Concepts of Optimize and Automate?
- ▸ Optimization means making something as effective and useful as it needs to be.
- ▸ Automation is the use of technology to perform a step or series of steps correctly and consistently.
- ▸ Human intervention should only happen where it adds value.
🎯 How does Optimize and Automate appear on the ITIL4-Foundation Exam?
Questions asking what you should do before introducing automation (answer: optimize the process).
Identifying the principle that reduces repetitive manual tasks.
❓ Frequently Asked Questions
Why shouldn't we just automate everything immediately?
Automating an inefficient process will just waste resources at scale. Optimize first.
Related Terms from ITIL 4 Foundation
Change Enablement
Silo Mentality
Outcome
Value Streams and Processes
Normal Change
Service Management