Home > Glossary > ITIL 4 Foundation > Event

📖 What is Event?

Any change of state that has significance for the management of a service or other configuration item (CI).

🥋 Sensei Says:

"Events are typically classified as Informational, Warning, or Exception. Not all events are bad!"

📚 Certification: ITIL 4 Foundation (ITIL4-Foundation)

🔑 What are the Key Concepts of Event?

▸ Informational events indicate normal operation (e.g., job completed).
▸ Warning events indicate a threshold is being approached.
▸ Exception events indicate a breach or failure (which becomes an incident).

🎯 How does Event appear on the ITIL4-Foundation Exam?

Questions asking to define a change of state that is significant to a CI.

❓ Frequently Asked Questions

Is every event an incident?

No. Only 'exception' events that cause an interruption or degradation of service become incidents.

Related Terms from ITIL 4 Foundation

Value Organizational Culture Normal Change Organizations and People Incident Keep it Simple and Practical

📝 Related Study Guides

Study Guide 5 min read

Top ITIL 4 Foundation Study Tips for Success

The key to passing the ITIL 4 Foundation exam is combining a solid understanding of the core concepts, like the Service Value System and Four Dimensions, with consistent practice using high-quality mock exams.

Study Guide 6 min read

How to Pass ITIL 4 Foundation on Your First Try

To pass the ITIL 4 Foundation exam on your first try, you must master the ITIL vocabulary, grasp the core concepts like the Service Value Chain, and validate your knowledge through rigorous practice exams.

Deep Dive 4 min read

ITIL 4 Foundation Exam Format Explained

The ITIL 4 Foundation exam is a 60-minute, closed-book exam consisting of 40 multiple-choice questions. You need a score of 65% (26 out of 40) to pass.